• Wed. Jun 7th, 2023

Commercial Properties: Why Your Business Needs an Occupier Representative

UGANDA, Kampala | Real Muloodi News | If you are a business owner or manager, or if you are involved in leasing or managing commercial properties, you may have heard of the term “occupier representative”. But do you know what it means and why you need one?

According to Jimmy Wakoko, an experienced occupier representative in the real estate industry and currently the Portfolio Manager at Broll Uganda, companies must have an occupier representative.

This article explores the importance of occupier services for businesses and why an occupier representative is essential.

Understanding Occupier Services

Occupier services refer to the range of services provided to the occupants of a building, such as employees or tenants.

These services are typically focused on creating a comfortable and productive work environment and may include cleaning services, security services, maintenance and repairs, landscaping and grounds maintenance, waste management, and catering services.

Occupier services are important for businesses as they help to ensure that their workplace is functional, safe, and comfortable, allowing businesses to focus on their core operations while improving the overall employee experience.

Additionally, providing a comfortable and well-maintained workplace can boost employee satisfaction and retention.

By outsourcing services such as cleaning and maintenance, businesses can reduce their overhead expenses and focus on their core operations.

Occupier Services vs. Traditional Facility Management Services

Occupier services are typically more focused on the needs of the occupants of a building, such as employees or tenants. They may include services such as catering, cleaning, and landscaping that are not typically provided by traditional facility management services.

Facility management services, on the other hand, are more focused on the maintenance and management of the building itself, including services such as HVAC maintenance and repairs.

However, both types of services are important for businesses to maintain a functional, safe, and comfortable work environment.

Challenges of Outsourcing Occupier Services

One of the main challenges businesses face when outsourcing occupier services is ensuring that they are getting high-quality services at a competitive price.

Additionally, businesses need to ensure that their service provider is reliable and responsive and that they can provide services that meet the specific needs of the business.

Maximising the Benefits of Occupier Services

Businesses can ensure they are getting the most out of their occupier services by establishing clear service level agreements with their service provider, regularly reviewing the quality of the services provided, and providing feedback to the service provider.

Additionally, businesses can work with their service provider to identify opportunities for cost savings and service improvements.

Occupier services can help businesses meet their sustainability goals by implementing environmentally friendly practices such as waste reduction and energy efficiency.

For example, a service provider may help a business to reduce its waste by implementing recycling programs or reducing the use of single-use plastics.

Additionally, service providers may help businesses to reduce their energy consumption by implementing energy-efficient lighting and HVAC systems.

Evolution of Occupier Services

Occupier services have evolved in recent years to become more comprehensive and technology-driven. Service providers are now offering a wider range of services, including catering, wellness programs, and concierge services.

Additionally, service providers are using technology to improve the efficiency and effectiveness of their services, such as using sensors and data analytics to optimise cleaning schedules and reduce waste.

They are also implementing smart building technologies, such as building automation systems, to manage lighting, temperature, and security systems. These technologies can help businesses save on energy costs and improve the overall occupant experience.

Furthermore, occupier services play an important role in creating a positive workplace culture by providing employees with a comfortable and well-maintained workplace environment.

Service providers are offering wellness programs and other amenities, such as fitness centres and on-site cafes, to promote employee well-being and satisfaction. This can help businesses attract and retain top talent, which is crucial for maintaining a competitive edge in today’s market.


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